This Privacy Policy informs you of how your Personal Information is collected, used, shared, and protected in connection with the ErectaStep website (erectastep.com) and related services. ErectaStep is a brand of SixAxis LLC, a leading manufacturer of OSHA-compliant industrial stairs, platforms, and safety access solutions (hereinafter “ErectaStep”, “we”, “us”, “our”, “Site” or “Sites”).

Definitions

“Personal Information” refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. This includes but is not limited to identifiers, commercial information, internet activity, geolocation data, professional information, and inferences drawn about preferences and behaviors.

“Sensitive Personal Information” includes Social Security numbers, driver’s license numbers, passport numbers, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, biometric identifiers, health information, sexual orientation, immigration status, financial account access credentials, and contents of personal communications unless we are the intended recipient.

1. Information We Collect

Categories of Personal Information Collected

We collect the following categories of Personal Information when you interact with ErectaStep:

Personal Identifiers

Name, email address, postal address, phone number
IP address, device identifiers, cookies
Account credentials and unique personal identifiers
Search queries related to industrial stairs, platforms, and safety equipment
Browser type, operating system, time zone

Commercial Information

Purchase history of ErectaStep products
Product configurations and customization preferences
Quote requests for modular stairs and platforms
Payment information and billing addresses
Installation requirements and project specifications

Internet and Network Activity

Browsing history on erectastep.com
Interaction with product configurators and specification tools
Pages viewed, links clicked, and time spent on Site
Search terms used within our Site
Referring websites and exit pages

Professional and Employment Information

Company name and industry sector
Job title and department
Facility type and safety requirements
OSHA compliance needs and specifications
Job application materials (resume, cover letter, references)

Geolocation Data

General location derived from IP address
Delivery addresses for product shipments

Inferences and Profiles

Preferences for industrial access solutions
Safety equipment needs and compliance requirements
Facility specifications and customization preferences
Predicted product interests based on browsing behavior

Sensitive Personal Information (collected only with explicit consent)

Disability status (for ADA-compliant product recommendations)
Health-related information (for ergonomic solutions)
Biometric identifiers (for secure account access, if opted-in)
Government-issued identification (for certain commercial transactions)

Sources of Personal Information

We collect Personal Information from:

Directly from you: When you create an account, request quotes, make purchases, subscribe to newsletters, or contact customer service
Automatically: Through cookies, pixels, and similar technologies when you browse erectastep.com
Third parties: Service providers, business partners, and public databases
Social media platforms: When you interact with our social media presence

2. How We Use Your Information

Business Purposes for Collection

We use your Personal Information for the following purposes:

Product and Service Delivery

Process orders for ErectaStep stairs, platforms, and safety equipment
Provide quotes for custom industrial access solutions
Deliver products and coordinate installation services
Provide technical support and maintenance guidance
Handle warranty claims and product returns

Safety and Compliance Support

Assist with OSHA compliance requirements
Recommend appropriate safety solutions for your facility
Provide updates on safety regulations and standards
Share best practices for workplace fall protection

Marketing and Communications

Send product updates and new safety solution announcements
Provide industry insights and safety resources
Personalize product recommendations based on your needs
Conduct customer satisfaction surveys
Administer loyalty programs and promotions

Website Operations

Improve erectastep.com functionality and user experience
Enhance product visualization and configuration tools
Provide customer account management
Ensure website security and prevent fraud
Analyze site usage to improve our services

Legal and Compliance

Comply with legal obligations and regulatory requirements
Respond to law enforcement requests and legal processes
Protect our rights, property, and safety
Detect and prevent fraud and security incidents
Maintain records as required by law

Legal Basis for Processing

We process your Personal Information based on:

Contract performance: To fulfill orders and provide services
Legitimate interests: To improve our products and services, ensure security, and conduct marketing
Legal obligations: To comply with laws and regulations
Consent: For certain marketing activities and sensitive data processing

We may share your Personal Information with:

Service Providers and Business Partners

Payment processors for secure transactions
Shipping and logistics companies for product delivery
Installation contractors for on-site services
Marketing and analytics platforms
Customer relationship management (CRM) providers
Cloud storage and hosting services
Tax compliance services (e.g., Avalara)

Within SixAxis LLC

Parent company and affiliated brands for business operations
Internal departments for customer service and support

Legal and Safety Disclosures

Law enforcement agencies when required by law
Government authorities for regulatory compliance
Third parties to protect rights, safety, or property
In connection with legal proceedings or investigations

Business Transfers

Potential buyers in case of merger, acquisition, or sale of assets
Professional advisors during business transactions

With Your Consent

Other parties when you explicitly authorize sharing

We do not sell your Personal Information to third parties. We may share information for cross-contextual behavioral advertising, which you can opt out of as described in Section 9.

4. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Retention Periods by Category:

Transaction records: 7 years for tax and accounting purposes
Customer accounts: Duration of active relationship plus 3 years
Marketing communications: Until you unsubscribe or request deletion
Website analytics: 26 months from collection
Job applications: 3 years from last contact (with consent for longer)
Security logs: 90 days for incident investigation
Customer service records: 5 years for quality and training purposes

Factors affecting retention include legal requirements, statute of limitations, business needs, and regulatory obligations.

5. Children’s Privacy

ErectaStep does not knowingly collect Personal Information from children under 16 years of age. Our industrial products and services are intended for business and professional use. If we become aware that we have collected information from a child under 16, we will promptly delete such information. Parents or guardians who believe their child has provided us with Personal Information should contact us immediately at privacy@sixaxisllc.com.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience and gather analytics.

Types of Cookies We Use:

Essential cookies: Required for site functionality and security
Performance cookies: Help us understand site usage and improve performance
Functional cookies: Remember your preferences and settings
Advertising cookies: Enable targeted advertising and measure campaign effectiveness

Managing Cookie Preferences:
You can control cookies through:

Browser settings to block or delete cookies
Our cookie consent banner when you first visit our Site
Opt-out tools provided by advertising partners
Global Privacy Control (GPC) signals, which we honor

For more information, visit our Cookie Policy at erectastep.com/privacy/cookie-management/.

7. Data Security

We implement appropriate technical and organizational measures to protect your Personal Information, including:

Encryption of sensitive data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication requirements
Employee training on data protection
Incident response procedures
Regular backups and disaster recovery plans
Compliance with industry security standards

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data.

8. International Data Transfers

ErectaStep operates primarily in the United States. If you access our Site from outside the U.S., your information may be transferred to and processed in the U.S. or other countries where we or our service providers operate.

For transfers from the EEA, UK, or Switzerland, we implement appropriate safeguards including:

Standard Contractual Clauses approved by the European Commission
Data processing agreements with service providers
Transfer Impact Assessments where required

9. Your Privacy Rights

Rights for All Users

Regardless of location, you have the right to:

Access your Personal Information
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Withdraw consent where processing is based on consent

California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know

Categories and specific pieces of Personal Information collected
Sources of Personal Information
Purposes for collection and use
Categories of third parties with whom we share information
Categories of information sold or shared (we do not sell Personal Information)

Right to Delete
Request deletion of your Personal Information, subject to legal exceptions

Right to Correct
Request correction of inaccurate Personal Information

Right to Opt Out

Opt out of sale of Personal Information (we do not sell)
Opt out of sharing for cross-contextual behavioral advertising
Opt out via Global Privacy Control (GPC) signal

Right to Limit Use of Sensitive Personal Information
Restrict use to necessary business purposes only

Right to Non-Discrimination
No discrimination for exercising privacy rights

Shine the Light Rights
Request information about Personal Information shared with third parties for direct marketing

To exercise these rights:

Email: privacy@sixaxisllc.com
Phone: 1-866-761-7225

Verification Process: We will verify your identity before processing requests. This may include:

Matching information you provide with our records
Requesting additional identifying information
For sensitive requests, a signed declaration under penalty of perjury

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. Agents must provide written authorization and verify their identity.

Response Timeline: We respond to requests within 45 days, with a possible 45-day extension for complex requests.

Rights for Other U.S. States

Residents of Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, and Maryland have similar rights under their respective state privacy laws, including rights to access, delete, correct, and opt out of certain data processing.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Right to Access
Obtain confirmation of processing and access to your data

Right to Rectification
Correct inaccurate or incomplete information

Right to Erasure (“Right to be Forgotten”)
Request deletion under certain circumstances

Right to Restrict Processing
Limit how we use your information

Right to Data Portability
Receive your data in a structured, machine-readable format

Right to Object
Object to processing based on legitimate interests or for direct marketing

Rights Related to Automated Decision-Making
Not be subject to solely automated decisions with legal effects

Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent

Right to Lodge a Complaint
File a complaint with your local supervisory authority

To exercise these rights, contact us at privacy@sixaxisll.com. We will respond within 30 days.

10. Accessibility

ErectaStep is committed to making our Site accessible to all users, including those with disabilities. We strive to comply with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Our accessibility features include:

Keyboard navigation support
Screen reader compatibility
Alternative text for images
Proper color contrast ratios
Clear heading structures
Descriptive link text

If you encounter accessibility barriers, please contact us at privacy@sixaxisllc.com or 1-866-761-7225.

11. AI and Automated Processing

We may use artificial intelligence and automated systems to:

Provide product recommendations
Analyze website usage patterns
Detect and prevent fraud
Improve customer service responses

You have the right to:

Request human review of automated decisions
Opt out of profiling for marketing purposes
Receive an explanation of automated decision logic

We implement privacy-by-design principles in our AI systems and maintain human oversight of automated processes.

12. Marketing Communications

Email Marketing
You may opt out of marketing emails by:

Clicking “unsubscribe” in any marketing email
Contacting us at privacy@sixaxisllc.com.
Updating preferences in your account settings

Unsubscribing from marketing emails will not affect transactional communications about your orders or account.

Targeted Advertising
We may use your information for targeted advertising. You can opt out through:

Digital Advertising Alliance (DAA) opt-out tools
Network Advertising Initiative (NAI) opt-out tools
Your device’s privacy settings
Global Privacy Control (GPC) signals

13. Third-Party Links and Services

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any Personal Information.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by:

Posting a prominent notice on our Site
Sending an email to registered users
Updating the “Last Updated” date

Your continued use of our Site after changes indicates acceptance of the updated Policy.

15. Contact Information

For questions, concerns, or to exercise your privacy rights, contact us:

ErectaStep Privacy Office
SixAxis LLC
219 Safety Avenue
Andrews, South Carolina 29510

Email: privacy@sixaxisllc.com
Phone: 1-866-761-7225

Data Protection Officer
For GDPR-related inquiries: privacy@sixaxisllc.com.

Supervisory Authorities

California: California Privacy Protection Agency (cppa.ca.gov)
EU/EEA: Your local data protection authority
UK: Information Commissioner’s Office (ico.org.uk)

This Privacy Policy is effective as of the date listed above and supersedes all previous versions. Thank you for trusting ErectaStep with your information as we help you create safer industrial workplaces through our OSHA-compliant access solutions.

ErectaStep Privacy Policy