ErectaStep’s experience building prefabricated metal stairs goes back over 20 years and our team of stair experts work hard at servicing our customers. 

 
5
5/24/19
Product was received 2 day of issuing the PO. GREAT DELIVERY!

The safety gates we ordered will be used for access platforms on multiple tanks and to keep all opening closed for safety while personnel is on the platform. The safety gates are really nice and the versatile mounting options and adjustable opening allow me several options. This safety gate product could be used elsewhere if […]

 
5

Eric did awesome job

Our Custom 18′ long Track Swing Gates was delivered quickly and Eric was very helpful and did an awesome job.

5
6/18/18
Exactly what the customer wanted.

Katie has helped us with a few projects and has been great on all of them with response time. Shipping was quick, in my opinion, for such a large order. Drawings were helpful.

5
6/6/18
He was great! It was a very professional experience.

My experience was completely positive from the very quick call back after an internet inquiry to getting the right product ordered. Being located in New York City, like other large cities, the cost of installation can be very expensive. With this modular product we are able to use our qualified in-house engineers and get this […]

4
5/15/18
Good price. Good quality.

Very responsive. Ease of installation. Customer satisfaction.

5
3/22/18
It has all of the safety features you could ask for plus more!

ErectaStep does an awesome job of meeting PO requirements and shipping time. We are appreciative of the customer service. Simple installation is key. With employees day-to-day tasks, we didn’t want something that [would take] a while to install.

5
2/15/18
Only took a few days. Great service!

We value people at our company, and we want everyone going home safe. The cost of the product is a whole lot cheaper than days away from work, pain and suffering and missed enjoyment of your employees home life. I’m really pleased.

5
2/8/18
My gates were shipped out extremely fast.

I like the adjustable arms allowing the gate to be installed in multiple openings. I would and have recommended the product due to its durability and great customer service which I’m sure is wide spread throughout the sales department. I found a quality product that I will surely purchase if the need for the product […]

4

Very quick service and very good product.

Easy to install and salesperson was easy to work with.

5
11/7/17
Really short lead time.

I received an order acknowledgement shortly after sending in the purchase order. It was exactly what our engineering department wanted.

5
10/11/17
Excellent customer service.

Mark Gardner was very good to work with and listened closely to my needs for modifying the platforms to better suit our needs. The personal attention to details and requests were very appreciated.

5
9/26/17
Great product. Fair pricing. Great service.

Sales and engineering were very helpful and got me prints in a very timely manner which helped me close my sale. After my initial contact with SafeRack, they were going to get the order. It was just a matter of me closing my customer.

5
9/14/17
Easily assembled in the field and fit like a glove.

The engineering for these products is already completed and the OSHA regulations are fully understood by the company, if not I may have developed these stairs through other resources. As a shareholder of the company this is a value engineered item at a feasible cost to the company.

5
8/10/17
Delivery was super fast.

Dealing with the sales rep was very smooth – the most responsive ever. Delivery was super fast – immediately after receipt of PO. I would absolutely recommend this product – fast turnaround, good price point, portable and easy to assemble.

5
11/3/16
The reps were very responsive – kept excellent updates with the Hurricane situation.

My order was delivered within one week.  The ease of assembly, lightweight design and ease of installation are some of the best features.

5
10/6/16
Delivery was very quick. Response was excellent.

Very good product delivered at a very reasonable price. Our customer has very specific needs and these were met on every occasion. Delivery was very quick. Lead times are always consistent and short. Response was excellent. I usually would have our quote within an hour or two at the most.

5

Hands down the best option.

Hands down the best option. Some say the cost is more than if you welded it yourself. To do it yourself though, you must draw up, order materials, weld out (would not be able to take apart and move), blast and paint. I think getting the product ready to assemble and set is best. The product is well […]

5
9/13/16
The product is easy to assemble, good quality and reconfigurable.

The response from SafeRack is prompt. I’ve dealt with both the SafeRack UK as well as US divisions and they are both very helpful and professional. Client is happy with the product and some resulted in repeated order. The product is easy to assemble, good quality and reconfigurable. Overall the client is happy with the quality of […]

5
9/2/16
I worked with Travis McCraine and he was amazing to work with.

I worked with Travis McCraine and he was amazing to work with. Travis was the only rep that would visit the site among all your competition so this made it a no brainer. The product is easy to install. It is a quality made product. You have a solution to fit any configuration available. It would have […]

5
8/8/16
This is a great product that can be modified to solve many issues.

This is a great product that can be modified to solve many issues. I found that during the field measurement step, manway access has to be considered so supports or legs are not in the way. I appreciated the field support from Shane, who was very responsive, the pre-engineered design and the easy assembly.

5
6/26/16
Reasonable prices, customizable, easy to assemble and install.

Reasonable prices, customizable, easy to assemble and install.

5
5/6/16
Product arrived earlier than expected.

Product arrived earlier than expected which helped out alot. We were able to get it installed on a down day… Access to the other side of the line has improved greatly. Operators no longer have to walk around the line to get to the other side. See more on ErectaStep’s crossover platforms and crossover stairs.

5
4/25/16
This product is easy to set up, move, and change.

This product is easy to set up, move, and change to a different configuration if needed… stability, interchangeable, light weight.

 
5
4/8/16
The product was very well built.

The product was very well built… corrosion resistant, ease of installation, flexibility.

5
4/5/16
Costs less than I could have it designed for.

Standard model could be modified to meet my application. Costs less than I could have it designed for. Costs less than I could have it built for. Easy installation.

 
5

Lower cost alternative to shop fabricated structures.

…good customer support and a lower cost alternative to shop fabricated structures.

4
3/31/16
Quick response on all matters.

Quick response on all matters. It is working well for the application that was needed.

5
3/17/16
The products are easy to construct and OSHA approved.

The products are easy to construct and OSHA approved… Drawings are available… aesthetically nice and safe.

5
1/15/16
Excellent customer service, fantastic product, easy to use.

Very responsive. There were communications issues on my end and they were diligent in making sure I was taken care of by other means because they hadn’t heard from me. Excellent customer service, fantastic product, easy to use and everything I needed to do the job was there.

5
12/7/15
Customer service worked very closely with our customer to fulfill our needs.

Customer service worked very closely with our customer to fulfill our needs. We purchased for our customer…. safety factor was very important.

5
9/10/15
Great communication, quick invoicing.

Very good. Rustin was on top of all email questions….Great communication, quick invoicing.

5
9/7/15
Great experience.

The product is easy to put together and was exactly what I was looking for. I like the fact that ErectaStep can be taken down and re-assembled quickly as well as it’s sturdiness and how easily it is to order the parts to make the ladder longer or taller. Great experience.

5
8/19/15
Quality, customer service and price.

We liked the easy assembly, quality, customer service and price.

5
8/5/15
Great service….Great product.

Our cross over stair was expedited as per our request….Our salesperson worked with your inside sales and got it through customs quickly….great service….great product. The product is flexible, looks good, solid, feels good, safe. John Nance is great….he assisted in design and ensured the warehouse has our product and expedited shipping….he is a super representative for […]

5
3/25/15
Quick shipment, easy installation, and quality product.

I am using the SafeRack product to create a cost effective solution vs. a custom fabricated product. Quick shipment, easy installation, and quality product. Sales folks were very accommodating and responsive, making me feel very comfortable and as if I was a partner.

4
11/30/14
Simple accessibility, ease of movement and product strength.

I would recommend this product as it performs very well for the purpose for which it was purchased. The design worked very well for the rail cars it was purchased for, with simple accessibility, ease of movement and product strength.

5
10/29/14
Good product that was delivered on time.

Good product that was delivered on time. The platform is light weight, easy to assemble and disassemble, and never needs painting.

 
5
10/2/14
Your range of products is very useful and high quality.

Your range of products is very useful and high quality that is easy to use, easy to install and uninstall, and easy to transport because it can split to part by part. I would recommended your ErectAStep product because we can add more parts to change the configuration, height and width compared with other products.

5
9/30/14
Very sturdy, easy to install and the SafeRack rep was very responsive.

This is my second purchase within 6 weeks. Very sturdy, easy to install and the SafeRack rep was very responsive.

5
7/28/14
Great, easy to read shop drawings.

Great, easy to read shop drawings, aluminum construction and OSHA Certified. Shipped immediately. The product went together well and was a perfect fit.

5

Your people are easy to work with.

They were very helpful in getting us what we needed. They also made phone calls to reconfirm the order was right. Cost is right. Your people are easy to work with. Saves our insulated piping, safer for our personnel, easier access to our inner tanks. High quality, easy construction, and the finished product makes our tank farm […]

 
4
4/28/14
Hope to do business again in the future.

The product added improved safety to my operation, does not take up much room and makes the operators line of sight a lot better. With the area that this product is being used in my facility, the overall length was going to be an issue having the version with steps on it. So, I ordered ours […]


The quality and ease of assembly and flexibility are all great.
5
4/7/14
Always a positive experience. Price is good.

Outstanding delivery time. If it wasn’t in stock for immediate delivery, I would have gone to another supplier. SafeRack had the item ready to go. My salesman John Nance is very efficient and responds almost immediately. This product improves safety for my staff, cutting down their time moving around the yard. This product is weather protected, […]

4
3/31/14
Easy to transport and set in place.

Quickly from design to fabrication and finally delivered. Allows safer, easier access to our food trucks for service needs. Easy to transport and set in place. There is also a huge amount of work space inside the basket. Key benefits for us were: Safety! Sound Structure! All aluminum!

5
12/31/13
Delivered in a sufficient timeframe.

Overall the product is durable and exceeds in performance. Installation was simple. Product was delivered within 2 weeks. There were three different orders and one was during the holidays. All were delivered in a sufficient timeframe.

 
4
10/30/13
Increases safety, manageability, and cost effectiveness.

Everything was fast and efficient from the time I ordered it until the time I received the RollAStep. Our representative was very friendly, answered all of my questions promptly and was very knowledgeable. The product works great in our warehouse, increasing safety, manageability, and cost effectiveness.

5
9/19/13
Recommended for cost and ease of installation.

Product was delivered within a week. Good quality that serves my need. I would recommend this product for cost and ease of installation.

4
6/7/13
We had a great experience with your company.

We had a great experience with your company. Thanks for all your support!

5
4/24/13
Cost effective, great appearance, easy to assemble.

1. Cost effective for large area need where design would require structures needed vs. contractor building on site 2. Appearance and design is already safety-oriented to meet code 3. Structure is made to accommodate ease of assembly and access without fatal redesign cost, with prompt delivery and no issues.

5
4/22/13
Addressed all my safety concerns.

Very good quality and very adaptable to my project, with the pre-engineered modular design. It is a superior product, and exceeded in covering all my safety concerns.

 
5

We had lots of questions, all of them answered.

Rustin was very responsive, and great help to us with the order. Making helpful suggestions and answering all of our questions right on the phone. Delivery was much faster than we expected. We had lots of questions, so his help was very much appreciated.

5
3/25/13
Easy to assemble, lightweight design.

Easy to assemble, lightweight design, and set up is cost effective, versus on-site building from scratch.

 
5
2/7/13
Easy to install and construct upon arrival.

ErectAStep is quality built, easy to order in a simple set of steps. Delivery time was expedited and it was easy to install and construct upon arrival.

5

Built to last with not only quality, but safety in mind.

Lead time was important. We did not want to hold up our project waiting for the product to arrive. Our sales rep, Chris Hite, answered all questions in a timely manner and the product arrived in a reasonable time without any additional expediting fees. From the quoting process, right through to the delivery, and even […]

5
1/7/13
A far better deal than custom engineering and fabricating.

Our sales rep, John Edwards, was very responsive and the product was delivered in only two weeks. ErectaStep’s ease of on-site assembly was a far better deal than custom engineering and fabricating.

 
4
1/1/13
Items arrived much quicker than I anticipated.

Customer service and sales worked together to meet our invoice and payment needs. It was our first time doing business, and they made sure the order went through without any delays. Items arrived much quicker than I anticipated.

 
4
10/23/12
We are safer because of this product.

My salesman was excellent. He got back with me very quickly on all my requests and was very informative. My MP Series RollAStep was excellent quality, vert lightweight and stable. We are safer in the jobs we used to do before we bought this product.

 
5
10/1/12
The product meets our needs “off-the-shelf.”

The product had modular features that allowed us to customize and meet the needs of our unique project. Products from other companies that we researched would not meet our needs in this “off-the-shelf” manner. Delivery was fast! We placed the order on Thursday and we received it Monday. Our sales rep, Chris Hite, responded to […]

 
5
9/25/12
I can always rely on SafeRack every time.

SafeRack delivers as promised good quality products and at a reasonable price. We received very fast service from our sales guy, John Nance. I can always rely on SafeRack every time I need their products.

 
5
7/24/12
There was a free wrench included in the shipment.

I love his customer service skills (they are blue ninja level). The first thing I noticed is how quick and easy the ErectAStep went together, that is really the plus here, reduced labor. Second was the complete look, the diamond tread pattern to the yellow handrails give the unit a serious professional appeal… plus there […]

 
5
6/22/12
I’ll be a customer for life.

The ErectaStep system was exactly as our salesman stated… OSHA approved, high quality aluminum and really fit the needs of what we were looking for… and it arrived exactly when Chris Hite said it would. Each time I contacted my salesman, he jumped right on it. SafeRack will always be my first stop when I […]

 
5
6/1/12
The product was of good quality and installation was easy.

The product was of good quality and installation was easy. We received the product on time as promised. John Baste was a pleasure to deal with, answered all my questions and worked with me on the purchase. HIGH FIVE

 
5
4/9/12
Surpassed expectations.

Our third purchase of your product and all have surpassed expectations…

 
5
2/27/12
Product was delivered in less than 1 week!

Customer service was very service oriented and the whole ordering process went very well from RFQ to invoicing. Product was delivered in less than 1 week!

 
5
2/13/12
Will definitely buy again in the future.

John Bast was very quick to reply and very helpful. In my experience, some shop-built or pre-fabricated systems are of low quality. The design and manufacturing quality was better than expected. All positive comments, nothing negative. Will definitely buy again in the future.

 
5
12/12/11
The product was delivered in the timespan SafeRack gave.

Stephen Todd has responded in a timely manner. The product was delivered in the timespan SafeRack gave.

 
5
9/2/11
SafeRack’s attention to detail from weld quality, to stickers, to paint are what I like best.

Product was delivered slightly slow, I believe you were doing maintenance in the factory. SafeRack’s attention to detail from weld quality, to stickers, to paint are what I like best.

 
5
6/30/11
It is actually more cost-effective to buy from you than it is to have them fabricated on-site.

From the website to sales and service, the process was easy, fast, and I was able to put the product to use immediately. In the future I will buy the pre-fabricated crossovers. They are cost effective and durable. I am very pleased with the product. It is actually more cost-effective to buy from you than […]